Privacy Policy
Who we are
Babu Knitworks
Last updated: November 2025
This Privacy Policy describes how your personal data is collected, used and protected when you visit or make a purchase from babuknitworks.com (“the Site”).
Babu Knitworks is operated by Alžběta Lexová, based in the Czech Republic, and complies with the General Data Protection Regulation (GDPR).
1. Personal data we collect
1.1 Information you provide to us
When you use the Site, we may collect the following personal data:
- Contact information: name, email address (e.g. through checkout, contact form or newsletter sign-up)
- Billing and shipping address (for physical products)
- Order information: purchased products, order ID, payment method
- Messages you send through the contact form or email
1.2 Automatically collected information
When you browse the Site, we automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on site
This data is collected through cookies and similar technologies (see Section 7).
2. How we use your personal data
We use your information to:
- Process your orders and deliver your products
- Send order confirmations and transactional emails
- Provide digital download links
- Respond to your messages and support requests
- Improve our website and customer experience
- Send marketing emails (if you choose to subscribe)
- Prevent fraud or misuse of our services
We do not sell or share your data with third parties for advertising.
3. Legal basis for processing (GDPR)
We process your data based on:
- Contract performance — to deliver your order
- Legal obligation — accounting, tax records
- Consent — newsletter signup
- Legitimate interest — website security, preventing fraud
4. Sharing your personal data
We share your personal data only with trusted service providers necessary for operating the Site:
4.1 WooCommerce
Used to process orders and manage the store.
4.2 Payment processors
Depending on the payment methods available:
- PayPal
- Stripe
- Bank transfer provider
These providers process your payment details directly; we do not store your credit card information.
4.3 Shipping provider
For physical books:
- PPL / DHL / local postal services
- Publishing partner (responsible for fulfilling the shipment)
4.4 Email services
If you subscribe to the newsletter, your email is processed through:
- MailerLite (newsletter management)
4.5 Website hosting
The website is hosted by our provider (WEDOS), who stores data safely on EU servers.
All third parties comply with GDPR and process data only as instructed.
5. How long we keep your data
- Order information: 10 years (accounting laws)
- Email/contact messages: 2 years
- Newsletter subscriptions: until you unsubscribe
- Digital downloads: stored for the duration of download availability
You may request deletion earlier (see Section 8).
6. Your rights under GDPR
You have the right to:
- Request access to your personal data
- Correct inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Request transfer of your data (data portability)
- Withdraw consent at any time (newsletter unsubscribing)
To exercise your rights, contact us at:
7. Cookies
We use cookies to:
- Keep your cart active
- Enable checkout
- Understand traffic and performance
You can manage or disable cookies in your browser settings. Some cookies are necessary for the website to function correctly.
8. Children’s privacy
The Site is not intended for children under the age of 16, and we do not knowingly collect their personal data.
9. Security
We implement industry-standard measures to protect your data, including encryption (SSL), secure servers and controlled access.
However, no system can guarantee absolute security.
10. Changes to this Privacy Policy
We may update this Policy from time to time. The latest version will always be posted on this page.
11. Contact information
If you have questions about this Privacy Policy or your data, contact:
Babu Knitworks
📩 hello@babuknitworks.com
🌍 Czech Republic